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Problems to Receive License Key

Posted: Wed Mar 15, 2006 11:38 am
by ccoyote
I´ve installed the professional version of awasus but when it gets to the request trial key window, it stays there until a time out window pops up. I don´t know what to do becouse the internet is working fine and I really wanted to try the professional ed. but I can´t get a license key....

Tks

Gabriel

Re: Problems to Receive License Key

Posted: Wed Mar 15, 2006 11:48 am
by support
Are you running at the same location as you described here? It sounds like your proxy is stopping Awasu from connecting to the Internet.

What proxy software is your company using?

Posted: Wed Mar 15, 2006 11:56 am
by ccoyote
Yes I am. And I agree with you, the problem is probabily with the proxy.

I don´t know the name of the proxy program but I´ve talked to the IT people here and they have told me that Awasus is being blocked when it tries to reach port 80. We utilize port 8080 for the proxy. When The trial key window pops up, a proxy configuration window pops up too but there I can configure just the adress, user and pass, not the port...

Gabriel

Posted: Fri Mar 17, 2006 5:21 am
by support
ccoyote wrote:Awasu is being blocked when it tries to reach port 80. We utilize port 8080 for the proxy.

I'm a little puzzled by all this.

Testing confirms that Awasu is picking up IE's proxy settings correctly so I'm not quite sure why it's not working for you. Shoot us an email and I'll get a special version out to you that forces Awasu to use a specific port.

Just to confirm: with the Personal Edition, are you able to update any channels at all? Can you even open a web page within Awasu (File|Open web page)?