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Install of Advanced Edition Trial failed - Would not accept

Posted: Wed Mar 01, 2006 4:26 pm
by triodaved
I have been using the Personal Edition for a few months and last night decided to upgrade to the Advanced Edition. I received the e-mail Trial Key and went to paste it into the install dialog box and after the paste operation the "OK" button remains grayed out and I am unable to click on it to proceed with the update.

Awasu now will not start on my system and I am stuck. How do I fix this?

Thanks Dave

Re: Install of Advanced Edition Trial failed - Would not acc

Posted: Wed Mar 01, 2006 4:35 pm
by support
Can you please send us a copy of the email you got with the trial key in it (support@awasu.com).

Posted: Wed Mar 01, 2006 4:40 pm
by triodaved
I just sent it to you. Thanks for the quick help on this!!!

Dave

Re: Install of Advanced Edition Trial failed - Would not acc

Posted: Wed Mar 01, 2006 5:24 pm
by support
For the record, this problem was being caused by the Microsoft Windows Live Mail beta. Awasu looks for the five trial key lines as five separate lines but Live Mail was munging them all together into one long line.

Awasu ignores any stuff it doesn't recognize so it's perfectly OK to copy and paste the entire email into the box :-)