halinagold
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Postby halinagold » Wed May 21, 2008 4:47 am

Hi

My computer froze this morning right after booting, so I had to reboot. During the reboot Windows XP checked the disk for errors and encountered and fixed some in the Awasu folder.
Now I can't start Awasu. I get this error message:
Initialization failed. Disk I/O error (rc=10).

I have tried re-installing Awasu (both without and with uninstalling first) and I have also ran a system recovery, but none of it makes any difference.

What to do?

Thanks
Halina

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Postby support » Wed May 21, 2008 6:43 am

This looks like a corruption in the search index. Delete everything in the <tt>Index</tt> sub-directory and restart Awasu. If you want to use the search index, you can rebuild it using the ADMIN.EXE tool.

halinagold
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Postby halinagold » Wed May 21, 2008 7:08 am

This is strange. When I go to C:\Documents and Settings\YOUR-NAME\Local Settings\Application Data\Awasu\ the only things there are:
build.info
admin.log (which is empty).

There's no index subfolder there at all!

:?:
Halina

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Postby support » Thu May 22, 2008 3:16 am

halinagold wrote:This is strange. When I go to C:\Documents and Settings\YOUR-NAME\Local Settings\Application Data\Awasu\ the only things there are:
build.info
admin.log (which is empty).

You've been using Awasu for quite a while, probably from before it started putting its data files in this directory. Previously, everything was stored in the <tt>Users</tt> sub-directory under the installation directory (i.e. <tt>C:\Program Files\Awasu\Users\YOUR-NAME</tt> and so it will continue to use those existing files if they are already there.

halinagold
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Postby halinagold » Thu May 22, 2008 6:50 am

I found the folder and deletede everything there and still get the same error...

I'm awaiting your further suggestions...

Thanks
Halina

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Postby support » Thu May 22, 2008 1:30 pm

Hmm, it should never happen but this message seems to be complaining about a corruption in the archive database, Delete your <tt>archive.db</tt> file and restart Awasu. It will create a new one for you, although you will lose your archived content.

halinagold
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Postby halinagold » Thu May 22, 2008 3:56 pm

Oh, I'm good at creating things that should never happen... :wink:
This helped - thank you!
Halina


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