Mic

Postby Mic » Fri Mar 12, 2004 6:41 am

I've installed Awasu 2.0 Personal on a Windows 2000 Server SP4 machine, .NET 1.1.

When I try to launch the program no window comes up and I have to kill the process awasu.exe manually...

Any clue? :-(

Michele Dell'Aquila

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Postby support » Fri Mar 12, 2004 9:16 am

Mic wrote:When I try to launch the program no window comes up and I have to kill the process awasu.exe manually...


Create a file called DEBUG.INI in your user's home directory (e.g. C:\Program Files\Awasu\Users\YOUR-NAME) that looks like this:

Code: Select all

[MessageLog]
Startup=1


Run Awasu again and send me the file Logs\Awasu.log.

Doug D.

Postby Doug D. » Fri Mar 12, 2004 3:39 pm

I have now tried installing Awasu 2.0 on 3 machines. 2 failed with behaviour described and 1 worked.

Failed - Win2k SP4 server - Awasu 1.2 installed previously
Success - Win2003 server - Nothing previously installed
Failed - XP Pro SP1 - Nothing previously installed

I look forward to hearing what you find out.

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Postby support » Fri Mar 12, 2004 6:25 pm

Please set up the DEBUG.INI file as well (as described above) and send me the results (support@awasu.com).

Thanks.

hadrury@hotmail.com

Postby hadrury@hotmail.com » Tue Mar 16, 2004 3:47 pm

I get this same behavior. I put a DEBUG.INI file in C:\Program Files\Awasu (there was no "USERS" subdirectory). And I cannot find any resulting log file when I try to run it again.

Any ideas?

thanks

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Postby support » Tue Mar 16, 2004 5:48 pm

What version of Windows are you using?

hadrury@hotmail.com

Postby hadrury@hotmail.com » Wed Mar 17, 2004 7:01 pm

WinXP

support wrote:What version of Windows are you using?

martinr

Postby martinr » Thu Mar 18, 2004 11:16 am

OS: Windows 2000 AS
Downloaded Awasu Personal today (18 March)
Installed no problems, tried to run: nothing. It's jsut sitting there in the task list using no CPU.

I would have set the debug options as you advised the previous posters, but there is no Users folder under F:\Program Files\Awasu to put it in!

Any ideas?

Martin

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Postby support » Fri Mar 19, 2004 2:37 am

martinr wrote:OS: Windows 2000 AS
Downloaded Awasu Personal today (18 March)
Installed no problems, tried to run: nothing. It's jsut sitting there in the task list using no CPU.


We're still trying to resolve this one but it's totally weird. Can you try deleting the Awasu directory and installing 1.2.

It you're at all technical, please send me an email at support@awasu.com so that we can try a few things.

Cheers

Taka

Doug D.

Postby Doug D. » Fri Mar 19, 2004 10:45 pm

I discovered, through using profiling with Dependency Walker, my problem was caused by a conflict with a shell extension called TortoiseCVS, which is used to provide access to CVS from within Windows Explorer. The problem was actually a memory access error.

Once I uninstalled TortoiseCVS then Awasu worked fine.

hadrury

Postby hadrury » Tue Mar 23, 2004 11:01 am

Indeed, I am using TortoiseCVS, but I don't want to un-install it. Never would have figured this out. Nicely done.

thx, heather

Doug D. wrote:I discovered, through using profiling with Dependency Walker, my problem was caused by a conflict with a shell extension called TortoiseCVS, which is used to provide access to CVS from within Windows Explorer. The problem was actually a memory access error.

Once I uninstalled TortoiseCVS then Awasu worked fine.

Doug D.

Postby Doug D. » Wed Mar 24, 2004 11:53 pm

At Taka's suggestion I tried out the Windows 98 edition of Awasu and it does work with TortoiseCVS.

Nico

Postby Nico » Thu Mar 25, 2004 5:49 am

Same problem for me here... (Win2000) and i indeed use TortoiseCVS. Any workaround yet?

Btw, I uninstalled version 2.0 and reinstalled version 1.2 and it worked fine.

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Postby support » Fri Mar 26, 2004 11:09 pm

Use the 98/Me version of 2.0 - it seems to work with Tortoise installed. This version runs happily on NT/2K/XP and differs only in some very minor ways.


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