BillF

Postby BillF » Thu Jun 16, 2005 12:28 pm

Whenever I click Help in Awasu, I get an "Action Cancelled" Internet Explorer error. I can get to the index, but every selection comes up with this same error. Anyone know what's going on? (PS If I go to this Awasu website and go to the online help, it comes up just fine).

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Postby support » Thu Jun 16, 2005 12:49 pm

I'm not sure what the problem is but if you go to the main help page, you will see a link that you can use to download the Awasu help file onto your computer (the CHM version). This is a better since not only will you not have to be online to use it but it is also searchable.

BillF

Postby BillF » Sat Jun 18, 2005 7:55 pm

Downloaded as instructed, same result

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Postby support » Sun Jun 19, 2005 2:10 am

BillF wrote:Downloaded as instructed, same result


Where did you save the file? It must be in the Awasu installation directory e.g. C:\Program Files\Awasu. When this is file is there, Awasu will open it instead of going to the online web version.

MemoriesOfTokyo

Postby MemoriesOfTokyo » Fri Jun 24, 2005 1:08 pm

Nope... the .chm when downloaded to the c:\Program Files\Awasu directory does NOT work.

The explorer area shows the sections, the documents are listed and the error is "Action Cancelled" in the right-hand window.

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Postby support » Fri Jun 24, 2005 1:28 pm

That's really weird.

What happens if you just run the CHM by itself? Exit Awasu, open Explorer, browse to the installation directory and double-click on the CHM file start it.

What version of Windows are you running (and if it's XP, what service pack?)?

Also, check out these links:

http://support.microsoft.com/?kbid=896054
http://support.microsoft.com/kb/896358
http://www.microsoft.com/technet/commun ... t=&ptlist=

MemoriesOfTokyo

Postby MemoriesOfTokyo » Wed Jun 29, 2005 7:38 pm

Closing Awasu and opening the .chm on its own gives the exact same result: "Action Canceled"

Running XP SP2

Will check those links and get back to you soon.

Thx.
-MoT

MemoriesOfTokyo

Postby MemoriesOfTokyo » Wed Jun 29, 2005 7:46 pm

Yes... the downloaded file needed to be "unblocked" in the Properties window.

Thx,
-MoT


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