jrmarino
Posts: 11
Joined: Thu Jul 12, 2007 8:10 pm

Postby jrmarino » Sun Jun 12, 2011 9:31 am

Awasu keeps reminding me there is an upgrade available. Today I clicked on the dialog to get more information, and I was directed to: http://www.awasu.com/upgrade/upgrade2.php

I clicked on the icon for "I am currently using Awasu 2.4.4", and then the orange button "Advanced Edition".
It asks for "Order ID" and "License key".

I look through old emails from Awasu and I find one with "Order Number" and "licence code".
I make the assumption "Order ID" == "Order Number" and "License Key" == "license code"

When I paste those values directly from the email, I get the following response:
Internal error: found multiple rows.

Please try again or contact us for assistance.


Can you please shed light on this to help me upgrade Awasu?

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support
Site Admin
Posts: 3021
Joined: Fri Feb 07, 2003 12:48 pm
Location: Melbourne, Australia
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Postby support » Sun Jun 12, 2011 9:45 am

Shoot us an email (support@awasu.com) with the order ID and license key you're using and I'll look into to.

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support
Site Admin
Posts: 3021
Joined: Fri Feb 07, 2003 12:48 pm
Location: Melbourne, Australia
Contact:

Postby support » Sun Jun 12, 2011 10:02 am

Don't worry, I've sorted it out. There was some weirdness in the database but it's fixed and you should be good to go now.

jrmarino
Posts: 11
Joined: Thu Jul 12, 2007 8:10 pm

Postby jrmarino » Mon Jun 13, 2011 9:10 am

The database issue is fixed, thanks.

I didn't realize that there was a limited time for upgrades (12 months) which ran out long ago, so I will have to renew my subscription if I want to upgrade now...


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