pinemeadows
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Postby pinemeadows » Tue Sep 14, 2010 1:23 pm

I can't open Channel Maintenance.exe...this is the message

"Can't initialize"

"Can't find user directories" or something similar

Any ideas would be appreciated. :|

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Postby support » Tue Sep 14, 2010 2:19 pm

What's the exact error message? And what version of Windows are you running?

It shouldn't make a difference, but try running it as Administrator.

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Postby support » Tue Sep 14, 2010 2:29 pm

BTW, what happens if you try to run admin.exe?

pinemeadows
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Postby pinemeadows » Tue Sep 14, 2010 2:51 pm

"Can't find any user home directories."

That sentence is right under "Can't initialize".

I've tried running as Administrator - no difference.

Admin.exe opens - I don't know what to do with it yet, but it does open just fine.

I'm running Vista - 32

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Postby support » Wed Sep 15, 2010 7:48 am

When admin.exe runs, do you see any users listed in the Users page?

You wouldn't believe it but locating users' data files is an amazingly fiddly procedure in Windows :-( and a few people have had weird things on their PC's that broke the process.

I've sent you a special build that will help us figure out what's happening but in the meantime, you can just sent me your .CHANNEL files and I'll fix them up for you. To find them, open the About box (from the Help menu) and go to the System page, click on Roaming Data and go into the Channels sub-directory. If you don't have any of this, you're running a too-old version of Awasu (it's a relatively new feature) so you'll have to locate these files yourself according to the instructions here.

pinemeadows
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Postby pinemeadows » Wed Sep 15, 2010 11:24 pm

There are no users in the Admin.exe file.

My version is 2.4

I appreciate you wanting to "fix up" my Channel files - but what really is it that you're doing? I didn't know what to expect when I heard about the Channel.exe file, so what exactly does it do?

And of course, I still would like to get this to work!

I sure appreciate your help here.

Thanks!

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Postby support » Wed Sep 15, 2010 11:37 pm

pinemeadows wrote:I appreciate you wanting to "fix up" my Channel files - but what really is it that you're doing? I didn't know what to expect when I heard about the Channel.exe file, so what exactly does it do?

Each .CHANNEL file contains the configuration settings for a channel. ChannelMaintenance.exe makes bulk changes to channels e.g. changing how often they update. Since Channel Maintenance is currently not working on your machine, what I'm suggesting is that you send me your .CHANNEL files, I'll fix them up for you, then when you copy them back, the next time Awasu starts, your channels will have new update intervals.

Alternatively, if you can script a bit or if you have an editor that can do search-and-replace across files, it's easy to do it yourself; they're just text files.

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Postby support » Thu Sep 16, 2010 6:32 am

Thanks for sending in your log file.

On a fairly regular (and apparently increasingly more frequent :|) basis, I see something so mind-bendingly, soul-destroyingly bone-headed that I want to give up working in IT, become a monk and disappear into a temple somewhere. This is one of those times :|

Windows stores lots of bits of information about your computer in the Registry, one of which is the directory where each users' data files live. Awasu checks this for each user to see if they have any Awasu data files and if so, adds them to the list of users shown by the Channel Maintenance and Awasu Admin programs.

InstallShield is a widely-used tool that developers use to write installers and the company was bought out a while back by another mob called Macrovision. For some inexplicable reason, InstallShield overwrites the (correct) location of your data files that Windows put there, with a new location that (1) assumes your account is called ReleaseEngineer.MACROVISION and (2) only works on XP or 2000 :bigshock: :wall: So, when Awasu is checking whether you have any Awasu data files, it goes to the Registry, gets this bogus directory, doesn't find anything and so ignores you - hence the "Can't find any user home directories" error.

At some point, you must've installed a program (not Awasu) that used InstallShield, which then causes the underlying problem. If you Google for ReleaseEngineer.MACROVISION, you can see that there are quite a few applications that are also affected by it :mad:

I've sent you an email so I can get the information I need to be able to write a workaround in the Awasu. WRT fixing your system, it might be possible, depending on what you send me back.

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Postby pinemeadows » Thu Sep 16, 2010 5:54 pm

I am anxious to get things working again. I've had nothing but computer issues since I downloaded Awasu - but NONE of them are related to the software, just want to make that clear.

While I was shopping for readers, I got a virus, so spent an entire day fixing that.

This morning, my desktop has no power, so I can't even bring anything up, let alone work on learning this great program! :(

Hope to have this fixed in the next couple of days, so we can continue with this. You have no idea how much I appreciate you!


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